Resume:
Our Commercial & Sales Support services are designed to streamline and accelerate your sales processes. We provide end-to-end support, from commercial offers write up, contract management, order management, after sales activities, follow-up with customers and account management. Our solutions are tailored to drive revenue growth, optimize sales team productivity, and enhance customer relationships.

Core Points:

• Sales Operations Optimization: Support your sales pipeline management, CRM tools, and reporting systems for better decision-making.

• Operational Excellency & Improve Results: perform day to day activities that enable sales teams to focus on selling. We focus on shortening cycle times, faster responses and engagement with customers by performing commercial offers, follow-ups, management of sales cycles to obtain the purchase order, management of purchase orders. We specialize in the management of after sales activities, contract management, customer success (subscription management).

• Sales Team Enablement: Equip your sales teams with resources, insights, and training to improve their performance and drive revenue.

• Customer Retention: Provide strategies and support to nurture and retain existing clients, ensuring long-term relationships.

Resume:
Our Customer Experience services focus on improving every interaction your customers have with your brand. We help you deliver personalized, seamless, and engaging experiences that foster loyalty, drive satisfaction, and enhance your brand’s reputation.

Core Points:

• Omni-channel Support: Provide consistent, multi-channel support across phone, email, chat, social media, and more.

• Customer Journey Mapping: Analyze and optimize customer touchpoints to create smooth, positive experiences.

• Personalized Service: Deliver tailored interactions that make customers feel valued and understood.

• Performance Analytics: Track key customer satisfaction metrics (CSAT, NPS) and provide actionable insights for improvement.

Resume:
Our Account Management services ensure that your clients receive dedicated support throughout their journey with your brand. From onboarding and relationship-building to ongoing service delivery, we act as a trusted extension of your team, driving client success and satisfaction.

Core Points:

• Client Onboarding: Smooth and efficient onboarding processes that get clients up and running quickly.

• Relationship Building: Develop and nurture long-term, trusted relationships with key accounts.

• Proactive Service Delivery: Ensure that all client needs are met and exceeded by continuously managing expectations and providing solutions.

• Performance Monitoring: Regular reviews of account performance, identifying opportunities for growth and improvement.

Resume:
Our Centralized Engineering Expertise service provides businesses with access to a skilled team of engineers, offering both tactical and strategic support. We specialize in IT infrastructure, software development, system integration, and maintenance services, helping clients optimize their technology stack and reduce operational complexity.

Core Points:

• Software Development & Custom Solutions: Build custom applications and systems tailored to your business needs, whether it’s enterprise software or mobile apps.

• Infrastructure Management: Enhance your IT infrastructure by improving scalability, security, and reliability.

• System Integration & Optimization: Seamlessly integrate new technologies into existing environments for improved performance.

• Continuous Support & Maintenance: Ensure your technology systems are always running smoothly with ongoing support and proactive maintenance services.

Resume:
We specialize in leveraging the gig economy to provide businesses with flexible, on-demand talent. Whether you need specialized skills for short-term projects or long-term part-time assistance, our platform connects you with the right freelancers and contractors to meet your unique business needs.

Core Points:

• Gig Workforce Management: Help companies onboard, manage, and communicate with gig workers. Access a diverse pool of professionals with the specific skills you need, when you need them.

• Talent Integration Solutions: Provide seamless technology that integrates freelancers into existing project management systems and collaborative tools.

• Agile Talent Solutions: Build dynamic teams that blend in-house employees with on-demand gig workers for fast execution and scaling.

• Project-based Engagement: Easily manage short-term projects, scaling talent up or down as needed.

• Cost-Effective Solutions: Reduce overhead by using gig workers for specific tasks or projects without the long-term commitment of full-time hires.

Resume:
Our Administration services cover a wide range of business support tasks, from data entry and document management to HR, payroll, and procurement. We help optimize your internal operations, reduce costs, and free up your team to focus on core business activities.

Core Points:

• Data & Document Management: Efficient management of your data, records, and documents, ensuring accessibility and compliance.

• HR & Payroll Support: Handle payroll, benefits administration, and employee records management with accuracy and efficiency.

• Procurement Services: Streamline the purchasing process, ensuring cost-effective, timely acquisition of goods and services.

• Business Process Optimization: Automate routine administrative tasks to increase operational efficiency and reduce human error.

Resume:
We are a strategic partner for businesses looking to automate and optimize their processes end-to-end. We help you eliminate redundancies, reduce costs, and accelerate your workflows, and could cover a very large variety of industries and functional processes, ie: everything from back-office operations to customer support, aligning with the increasing demand for automation and digital transformation.

Core points:

• End-to-End Process Automation: Implementing automation technologies, with the use of artificial intelligence (AI) and robotic process automation (RPA) to optimize and streamline processes across various functions, such as HR, finance, or supply chain.

• Business Intelligence & Analytics: Offering deeper insights through data analytics to identify inefficiencies, measure performance, and predict future trends.

• Continuous Process Improvement: A focus on ongoing performance evaluation and the adoption of lean, agile methodologies to ensure your clients are always improving their internal operations.

Resume:
By offering strategic guidance, we are supporting our clients not only operate more efficiently but also strategically plan for future growth and transformation. We partner with you to help shape your digital transformation strategy, optimize your business models, and ensure that your organization is positioned for long-term success.

Core points:

• Digital Transformation Audits & Consulting: Offering insights on adopting next-generation technologies (e.g., AI, cloud computing) and how to integrate these into the business.

• Change Management & Innovation Consulting: Helping clients navigate organizational changes, from digital transformation to culture shifts, with a focus on how to use outsourcing strategically to innovate and improve.

• Industry-Specific Expertise: Providing consulting tailored to specific industries, leveraging your team’s deep knowledge to help clients navigate complex industry challenges.

Resume:
We support you in modeling, testing and piloting emerging technologies by incubating them in your pilot process before full deployment within your organization. Facilitating adoption of cutting-edge technology and integrating it with the core business will drive efficiency and growth while ensuring security and scalability.

Core Points:

• AI & Machine Learning Solutions: Offering clients the ability to adopt artificial intelligence and machine learning tools that can drive predictive analytics, automate decision-making, and improve customer experiences.

• Cloud Solutions & IT Infrastructure: Helping clients move to the cloud, optimize their IT infrastructure, and manage data more efficiently for better decision-making and scalability.

• Cybersecurity Services: Given the increasing threats in the digital space, offering cybersecurity solutions to ensure data protection and safe operational processes could be highly valuable.

Resume:
Our Talent Management & Workforce Transformation services help you build a dynamic workforce by blending full-time talent with on-demand gig workers, optimizing for flexibility, speed, and performance.

Core points:

• Workforce Transformation Consulting: Guiding clients in building flexible, agile teams by integrating gig workers with full-time employees to drive efficiency and innovation.

• Learning & Development Solutions: Offering training programs to upskill both in-house employees and gig workers, creating a future-ready workforce.

• Freelance & Contractor Management: Helping clients manage a distributed workforce, ensuring smooth coordination and communication between freelancers, contractors, and full-time teams.

Resume:
Our Ethical Sustainability & CSR services help your business meet its environmental and social goals, with green supply chain management, ethical labor practices, and sustainable outsourcing solutions that reduce your carbon footprint. We make audits support you understanding how to ensure fair labor practices, have a sustainable impact in the community, and generate eco-friendly initiatives.

Core points:

• Sustainable Operations Consulting: Helping clients adopt sustainable practices across operations, from digitalization, supply chain optimization to carbon footprint reduction.

• CSR Strategy and Implementation: Assisting businesses in developing and executing corporate social responsibility programs that align with their broader values.

• Sustainability Consulting & Strategy: Provide businesses with the expertise to measure and reduce their carbon footprint, improve their CSR strategies, and meet ESG targets.

• Data & Analytics for Sustainability: Help companies track their environmental impact with tools and data analytics that provide clear reporting on sustainability metrics.

Resume: Many small and mid-sized businesses (SMEs) are sitting on a wealth of data but lack the tools and expertise to convert it into actionable insights. The ability to leverage data for better decision-making is one of the most valuable assets any company can have today, but it is often underutilized by SMEs. No more gut feeling decisions, but ones that are have a foundational support in historical data and predictive patterns.

Core points:

• Affordable data analytics services tailored to SMEs, helping them extract insights from their customer data, sales data, process / transactional details and other key metrics. Our services include, but not limited to: predictive analytics, business intelligence (BI) tools, data-driven decision-making strategies and cloud data transitions.